AT&T Workforce Manager Shield
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Security, reimagined.

AT&T Workforce Manager Shield (Shield) is a version of our flagship solution that’s been built with an additional layer of security, giving your workforce even more protection over its valuable data. Using Shield, enjoy the same core features that our standard application offers, but with extra safety measures in place to further protect the information your team gathers.

  • Communicate on a secure platform with members of your mobile workforce
  • Use Wireless Forms to reduce paper costs, receive data faster, and lock it down
  • Dispatch out new employees to work locations in the field confidentially
  • Monitor the near real-time positions of assets, personnel, and fleet vehicles securely

First Responders

Safely dispatch extra assistance or new work orders to your mobile employees using Shield. First responders can have greater control during mission-critical situations with the power of our enhanced security application.

HIPAA

Shield supports compliance with the Health Information Portability and Accountability Act (HIPAA). Use it to help your organization adhere to federal regulations when handling clients’ private Personal Health Information (PHI).

Commercial

Keep sensitive company information confidential on a platform that does even more to safeguard it. For businesses that require increased data security, Shield can deliver significant return on investment.

Keep sensitive information safer using AT&T Workforce Manager Shield.

Encryption at
rest and in transit

During data transfer and storage alike, rest assured that the information your company needs remains confidential. Our enhanced security application is backed by Advanced Threat Protection (ATP) for Microsoft Azure, which detects harmful attempts to access or exploit storage accounts whenever they might occur.

  • Help prevent eavesdropping, forged messaging, and intercepted memos to ensure your messages are seen only by intended recipients
  • Send, receive, and store information in a fully encrypted environment

Additional data
breach protection

Recovering from a catastrophic data breach can be incredibly costly. Use Shield to stay better prepared, strengthen your organization’s protection against information leaks, and more effectively prevent instances of system compromise.

  • Help reduce your company’s potential for costly fines
  • Safeguard customer data even more

Elevate the power
of your workforce

Shield provides more than just enhanced security to your workforce. Its practical features can give your company all the tools it needs to optimize its workflows, reduce overhead costs, and make team coordination easier, all from a more secure platform.

  • Safely collect information about your mobile workforce’s daily operations, and create new data-driven strategies for higher efficiency
  • Use analytics to pinpoint aspects of your company where productivity can be improved

Security credentials

AT&T Workforce Manager Shield is equipped with a number of advanced security measures to help you keep information confidential. In addition to data discovery and classification, strong vulnerability assessments, and monthly system penetration tests, the solution’s threat detection abilities and multiple geographically separated storage backups greatly reduce data loss potential.

  • Microsoft Azure Web Application Firewall (WAF)
  • Advanced Data Security (ADS)
  • TLS 1.2 data encryption
  • Azure Storage services encrypted and decrypted with 256-bit AES encryption
  • FIPS 140-2 compliance

If your organization is in charge of keeping client data heavily protected, find out more about how Shield can provide it with return on investment today.

Use Cases

Home Health Care

PCAs and HHCNs can spend more time with patients by registering their time-punches from mobile devices. By supporting HIPAA compliance, Shield’s Wireless Forms feature helps your team eliminate the costs spent processing paper documents and improves the level of detail that your forms have with tools like Photo Capture, Signature Fields, and Calculation Fields. Monitor employee positions during working hours with GPS Tracking to ensure that medical staff are traveling to new patient locations in the safest and most efficient ways possible.

EMS

Shield makes emergency medical transport easier to accomplish by removing unnecessary costs from the picture when moving patients and equipment. See near real-time ambulance positions and coordinate mobile medical staff as needed to reduce fuel expenditures and keep drivers focused on reaching their specified destinations. Save additional money by using Wireless Forms to securely document patient information.

Retail

Protect customer information even further against the threat of a data breach with Shield’s enhanced encryption levels. With the solution’s Intra-Company Messaging feature, you can also discuss sensitive business strategies with your team in a secure environment.

Tax Services

AT&T Workforce Manager Shield’s ability to help keep sensitive financial data highly secure was a key requirement for a tax service company. The company was able to use the solution to have greater protection over their clients’ financial information, reduce data breach threats, and increase operational efficiency.

Investment Centers and Banking

A money management firm was able to use AT&T Workforce Manager Shield to track their mobile representatives during working hours, helping ensure they were making the right stops at corporate offices in the field for sales pitches and retirement plan presentations. In addition to helping keep accountability and productivity optimized, the solution also worked as a powerful way for the company to help safeguard their clients’ data.

Currency Transport

Needing a way to effectively track their valuable trucks at all times, a security firm used AT&T Workforce Manager Shield to monitor the near real-time positions of their vehicles at all times, especially when transporting large sums of cash. Being able to pinpoint asset and truck locations around the clock helped them enhance their company’s reputation amongst customers and keep their business’s property more secure.

AT&T Workforce Manager

the end-to-end solution for fleet and mobile business coordination.

Find out more about our application’s potential for government agencies here.

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General: AT&T Workforce Manager Solution is available only to Customers with a qualified AT&T business or government agreement ("Enterprise Agreement") and a Foundation Account Number ("FAN"). It may not be available for purchase in all sales channels or in all areas. The Solution is available for use with multiple network service providers. Only Customer Responsibility Users (“CRUs”) are eligible to use the Solution. For CRUs subscribed to an AT&T wireless service, activation of an eligible AT&T data plan on a compatible device is required. Measured usage incurred in connection with the Solution will be charged as specified in the associated data plan. For use of the Solution with devices subscribed to non-AT&T wireless providers, Customer is responsible for ensuring that Customer, its applicable end users and the Solution complies with all applicable terms of service of such other wireless carrier(s). All associated voice, messaging and data usage will be subject to the applicable rates and terms of such other wireless carrier(s). Refer to applicable wireless carrier(s) for such rates, terms and conditions. A compatible device and qualified data plan is required.

Technical requirements - Additional hardware, software, services and/or network connection may be required. Additional fees, charges, taxes and other restrictions may apply. The Solution's functionality is limited to certain mobile devices and operating systems. The Solution is compatible with devices on iOS version 6 or higher and Android devices on version 3.0 or higher. A minimum 1GB Wireless Data Plan is recommended for each device. The Solution is compatible with Internet Explorer version 8 or higher, Firefox, Chrome and Safari. Not all features are available on all devices.

Coverage - Coverage is not available in all areas. AT&T wireless coverage maps are available at www.wireless.att.com/coverageviewer. Wireless service is subject to transmission limitations and terrain, system, capacity and other limitations. Availability, security, speed, timeliness, accuracy and reliability of service are not guaranteed by AT&T. When outside coverage area, access will be limited to information and applications previously downloaded to or resident on a subscribed device.

Reservations and restrictions - AT&T reserves the right to (i) modify or discontinue the Solution in whole or in part and/or (ii) terminate the Solution at any time without cause. The Solution is subject to the terms and conditions of the applicable Enterprise Agreement, between AT&T and Customer and the End User License Agreement (EULA) found at https://workforcemanager.att.com/eula, which is solely between Customer and Actsoft, Inc. As between AT&T and Customer, the Solution is offered on an “AS IS” basis. The EULA must be accepted at the time the Customer application is downloaded or before its first use. If Customer does not accept the terms of the EULA, Customer must not use the Solution. Customer must accept the EULA as the party liable for each CRU, and agrees that the CRU will comply with the obligations under the EULA, including but not limited to the limitations of use in certain countries. Customer is responsible for providing each CRU of an enabled mobile device with a copy of the EULA. The Customer and the CRU are individually and jointly liable under the EULA. AT&T reserves the right to conduct work at a remote location or use, in AT&T's sole discretion, employees, contractors or suppliers located outside the United States to perform work in connection with or in support of the Solution. Other restrictions may apply.

Customer may cancel the Solution at any time. Offer subject to change. Customer's sole and exclusive remedy for any damages, losses, claims, costs and expenses arising out of or relating to use of the Solution will be termination of service.

Data Privacy

Customer Personal Data may be transferred to or accessible by (i) AT&T personnel around the world; (ii) third parties who act on AT&T's or AT&T's supplier's behalf as subcontractors; and (iii) third parties (such as courts, law enforcement or regulatory authorities) where required by law. Customer will only provide or make Customer Personal Data accessible when Customer has the legal authority to do so and for which it has obtained the necessary consents from its end users, and will camouflage or securely encrypt Customer Personal Data in a manner compatible with the Solution. As used herein, the term Customer Personal Data includes, without limitation, name, phone number, email address, wireless location information or any other information that identifies or could reasonably be used to identify Customer or its end users. Customer is responsible for providing end users with clear notice of AT&T's and Customer's collection and use of Customer Personal Data obtained via the Solution and for obtaining appropriate end user consent to that collection and use. Customer may satisfy its notification requirements as to AT&T by advising end users in writing that AT&T and its suppliers may collect and use Customer Personal Data by providing for end user review the relevant links to the Product Brief or other sales information that describes the Solution and to AT&T's Privacy Policy at http://www.att.comn/gen/privacy-policy?pid=2506.

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